Frequently Asked Questions (FAQ)
Welcome to SamAngel Original Arts! Below are answers to some of the most commonly asked questions about my artwork, shipping, and policies.
General Questions
What type of artwork do you create?
I specialize in original mixed-media abstract artwork that is vibrant, expressive, and bold. Each piece is a unique creation made with high-quality materials.
Do you take commissions?
I cannot answer with a yes. It depends on my schedule and the works I am involved in at the time. Feel free to contact me and we can discuss.However, I frequently release new artwork, so be sure to check back or sign up for updates on new collections.
Do you sell prints of your artwork?
Currently, I focus on selling original artwork only. Prints may be available in the future.
Shipping & Delivery
How is my artwork shipped?
I use flat-rate shipping based on canvas size to simplify the process and ensure safe delivery. Each piece is professionally packaged using bubble wrap, glassine paper, reinforced corners, and a sturdy shipping box to protect the artwork.
For large paintings (48" x 60"), I offer the option to ship them as a loose canvas rolled in a protective cylinder, which significantly reduces shipping costs.
What are the flat-rate shipping prices?
Shipping costs vary based on size. Below is an overview:
| Canvas Size | Total Weight (Canvas + Packaging) | Flat-Rate Shipping Cost |
|---|---|---|
| 48" x 60" (Stretched Canvas, Boxed) | ~34-43 lbs | $225 |
| 48" x 60" (Loose Canvas, Rolled in Cylinder) | ~10-15 lbs | $95 |
| 48" x 48" | ~27-34 lbs | $175 |
| 36" x 48" | ~20-25 lbs | $125 |
| 36" x 36" | ~14-19 lbs | $95 |
| 30" x 48" | ~17-22 lbs | $110 |
| 30" x 40" | ~15-20 lbs | $85 |
| 24" x 48" | ~14-19 lbs | $95 |
| 24" x 24" | ~10-14 lbs | $75 |
| 16" x 20" | ~5-9 lbs | $65 |
| 12" x 36" | ~7-11 lbs | $65 |
| 12" x 16" | ~4-7 lbs | $55 |
| 12" x 12" | ~3-5 lbs | $45 |
For additional details, refer to my Shipping Policy page.
How is the 9N9 Series shipped?
The 9N9 Series is available in bundles of 3, 6, or 9 framed 16" x 20" pieces. Each bundle is packaged securely and shipped at the following flat rates:
| Bundle Size | Total Dimensions (Approx.) | Total Weight (Canvas + Packaging) | Flat-Rate Shipping Cost |
|---|---|---|---|
| Bundle of 3 (16" x 20") | ~18" x 22" x 6" | ~15 lbs | $95 |
| Bundle of 6 (16" x 20") | ~20" x 24" x 10" | ~30 lbs | $150 |
| Bundle of 9 (16" x 20") | ~22" x 26" x 12" | ~45 lbs | $195 |
How do you handle artwork offered as Loose Canvases?
48" x 60" artwork are sometimes shipped as a loose canvas.
If you choose to receive your 48" x 60" painting as a loose canvas, it will be carefully rolled and shipped in a sturdy cylinder. Once received, you can have it framed, re-stretched, or hung freely from a wall or ceiling. This method reduces shipping weight to approximately 10-15 lbs and lowers the shipping cost to $95 instead of $225.
Do you ship internationally?
Yes! If you’re outside the U.S., please contact me before purchasing to receive a custom shipping quote based on your location. Buyers are responsible for customs fees, import taxes, and duties.
How long will it take to receive my order?
- Processing Time: Orders are prepared for shipping within 5-7 business days.
- Shipping Time: U.S. deliveries typically arrive within 5-10 business days. International orders may take longer depending on the destination.
- A tracking number will be provided once your order ships.
Returns & Damages
What is your return policy?
All sales are final. I do not accept returns or exchanges. However, if your artwork arrives damaged, I will work with you on a resolution.
What should I do if my artwork arrives damaged?
If your artwork is damaged during shipping, follow these steps:
- Take clear photos of the damaged artwork, packaging, and shipping label.
- Contact me within 48 hours of delivery with the photos and details.
- I will assist you in filing a claim with the shipping carrier and discuss possible solutions.
Please note: SamAngel Original Arts is not liable for lost or damaged packages once they are in the hands of the shipping carrier.
Payment & Ordering
What payment methods do you accept?
I accept all major credit cards, PayPal, and other secure payment options at checkout.
Can I cancel my order?
Orders cannot be canceled once they have been processed. Please reach out as soon as possible if you have any concerns.
Care & Handling
How should I care for my artwork?
- Keep your artwork away from direct sunlight, humidity, and extreme temperatures.
- Use a soft, dry cloth to remove dust. Avoid using water or cleaning solutions.
- If your artwork is framed with glass, clean the glass carefully without touching the painting.
Contact & Support
How can I contact you?
If you have any questions, special requests, or need further assistance, feel free to contact me here at angela@samangelarts.com. 😊